Privacy Policy – How 1xcasino Protects Your Data

1Who We Are

1xcasino is an online casino and sports betting platform accessible at 1xcasino.pw, serving players in Pakistan. When you register an account with us, 1xcasino becomes the data controller responsible for the personal information you provide and the data generated through your use of the platform.

This Privacy Policy describes how we collect, use, store, share and protect that information. It also outlines your rights as a data subject and how you can exercise those rights. If you have any questions about this policy or how your data is handled, you can reach us through the support channels listed at the end of this document.

By creating an account on 1xcasino and using our services — including casino games, live casino, slots, sports betting on PSL and T20 cricket, and any other features — you acknowledge that you have read and understood this Privacy Policy.

2Data We Collect

We collect personal information in several ways: directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third parties involved in verifying your identity or processing your payments.

Information you provide directly

• Registration details: Full name, date of birth, email address, phone number and chosen username when you create your account
• Identity documents: A copy of your CNIC (Computerised National Identity Card) or passport when identity verification is required — typically before your first withdrawal
• Contact preferences: Your communication preferences, including whether you wish to receive promotional messages from us
• Support correspondence: Any messages, complaint details or queries you send to our support team via live chat or email

Information collected automatically

• Device and browser data: Device type, operating system version, browser type, screen resolution and IP address at the time of login
• Session and activity data: Pages visited, games played, bets placed, deposit and withdrawal history, session duration and click patterns within the platform
• Log data: Server logs recording access times, error events and platform interactions, which are used for security monitoring and technical troubleshooting
• Cookie data: Information stored by cookies and similar technologies on your device, as described in Section 6

Information from third parties

• Payment processors: Transaction reference numbers and confirmation data from JazzCash, Easypaisa, Raast, banks and other payment providers when you make deposits or withdrawals in PKR
• Fraud and risk screening services: Risk scores or flags generated by third-party fraud detection services we use to protect the platform

3How We Use Your Data

We use the personal information we collect for specific, defined purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your consent or where we are required to do so by law.

If you have opted in to receive promotional communications from us, you may receive emails or SMS messages about bonuses, new games, PSL cricket betting offers and other platform promotions. You can withdraw your consent at any time by updating your account notification preferences or by contacting support.

4Payment Information

When you make a deposit or request a withdrawal through 1xcasino using JazzCash, Easypaisa, Raast, a bank transfer or other payment method, the transaction is processed through secure third-party payment gateways. These providers operate under their own data security standards and are responsible for the security of your payment credentials during the transaction process.

1xcasino receives confirmation data from payment processors — including transaction reference numbers, amount, currency (PKR) and the status of the transaction — but does not store your full mobile wallet PIN, bank account password, card number or any other sensitive authentication credentials on its own servers.

All payment transactions on the platform are conducted in PKR. If you attempt to deposit using a payment method not registered in your own name, the transaction may be reversed and your account reviewed as part of our standard fraud prevention procedures.

Transaction records — including the amounts deposited and withdrawn, dates and payment methods used — are retained as part of your account history for as long as your account is active and for a period thereafter as described in Section 7.

5Sharing Your Data

We do not sell your personal data to any third party. We share data only where it is necessary to operate the platform, comply with legal requirements, or protect the safety and integrity of the service. The categories of third parties who may receive your data are as follows:

• Payment service providers: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data necessary to execute your deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC services may process your CNIC or passport details to verify your identity. These providers are bound by data processing agreements and may not use your data for any other purpose.
• Fraud detection and risk management services: Anonymised or pseudonymised behavioural data may be shared with fraud screening tools to identify and prevent account abuse.
• IT infrastructure and hosting providers: Our platform is hosted on servers operated by infrastructure providers who process data on our behalf under strict contractual terms.
• Customer support platforms: If you contact support via live chat, the platform used to deliver that service will process the content of your messages. These platforms operate under data processing agreements with 1xcasino.
• Legal and regulatory requirements: We may disclose your information to relevant authorities where required by applicable law, court order or to prevent fraud or other illegal activity. We will notify you of such disclosures where we are legally permitted to do so.

Any third party that receives your personal data for processing purposes is contractually required to handle it in a manner consistent with this Privacy Policy and to implement appropriate security measures to protect it.

6Cookies & Tracking Technologies

1xcasino uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit the platform. We use cookies for the following specific purposes:

• Session cookies: These keep you logged in while you are actively using the platform. They expire when you close your browser or log out. Without session cookies, you would need to log in again every time you navigate to a new page.
• Preference cookies: These remember your settings such as language preferences and notification preferences so you do not have to reconfigure them on each visit.
• Security cookies: These help us identify unusual login activity, detect session hijacking attempts, and confirm that interactions with the platform are genuine.
• Analytics cookies: We use aggregated, anonymised analytics data to understand how players use the platform — for example, which games are most popular or where users encounter difficulties. This data does not identify individual users and is used only to improve the platform.

We do not use third-party advertising cookies and we do not share cookie data with external advertising networks. Most browsers allow you to control cookie settings. You can choose to block or delete cookies, but please note that disabling certain cookies may affect platform functionality, including your ability to stay logged in.

7Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will retain certain data for a further period as required by our record-keeping obligations. The retention periods for different categories of data are as follows:

• Account registration data (name, email, date of birth): Retained for the lifetime of your account and for a period after closure in accordance with standard record-keeping practices
• Identity verification documents (CNIC, passport): Retained for the period required to satisfy our verification obligations, and deleted securely once that obligation is fulfilled
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum period consistent with financial record-keeping requirements
• Support correspondence: Retained for a reasonable period after the resolution of the relevant issue, to allow for follow-up or dispute resolution
• Security and log data: Retained for a limited period required for fraud monitoring and security incident investigation

Once the relevant retention period has elapsed, data is securely deleted or anonymised so that it can no longer be linked to your identity. If you request early deletion of your data, we will assess the request and delete or anonymise what we are not legally required to retain.

8Your Rights

As a user of 1xcasino you have rights over your personal data. You can exercise any of these rights by contacting our support team. We will respond to all valid requests within a reasonable timeframe.

9Security Measures

Protecting your personal data is something we take seriously. 1xcasino applies the following technical and organisational measures to safeguard the information we hold:

• Encryption in transit: All data exchanged between your device and the 1xcasino platform is encrypted using TLS (Transport Layer Security). This means that data cannot be intercepted and read by a third party while in transit over the internet.
• Encryption at rest: Personal data stored on our servers is encrypted at rest. Even in the unlikely event of a server breach, stored data cannot be accessed without the corresponding decryption keys.
• Access controls: Access to personal data is strictly limited to staff and systems with a genuine operational need. All access is authenticated, logged and reviewed periodically.
• Two-factor authentication: We encourage players to enable two-factor authentication on their accounts. This adds an additional layer of security beyond your password and significantly reduces the risk of unauthorised access.
• Security monitoring: Our platform is monitored around the clock for unusual activity, login anomalies, and potential security threats. Automated systems flag suspicious activity for review.
• Regular security reviews: Our security practices and infrastructure are reviewed regularly to ensure they remain aligned with current standards and emerging threats.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee complete security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

10Children's Privacy

1xcasino is strictly an adult platform. You must be at least 18 years of age to register an account or use any of our services. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by or is being used by someone under 18, we will immediately close the account, reverse any transactions where possible, and delete the associated personal data. If you are a parent or guardian and believe that a person under 18 in your care has registered on 1xcasino, please contact us immediately so we can take the necessary action.

We use date of birth data collected during registration as one measure to prevent underage access. We also conduct identity verification which confirms age where documents are required. These measures are part of our broader commitment to responsible gaming and protecting vulnerable individuals.

11Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are significant — for example, changes to the types of data we collect, the purposes for which we use it, or your rights — we will notify you by email to your registered address or via a notice on the platform. We encourage you to review this page periodically so you remain aware of how we handle your personal information.

Your continued use of 1xcasino after a policy update has been published constitutes acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you may close your account by contacting support.

12Contact Us

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights, please get in touch with our support team. We aim to respond to all privacy-related requests within a reasonable timeframe.

You can reach us through the following channels:

• Live chat: Available 24 hours a day, 7 days a week directly on the 1xcasino platform — the quickest way to get a response
• Email: Send your privacy query or data request to our support email address (details below)

When submitting a data rights request, please include your registered email address and a description of the request so we can locate your account and process the request efficiently. We may need to verify your identity before fulfilling certain requests to ensure we do not disclose data to an unauthorised person.