We have put together the most common questions our Pakistani members ask every day — covering everything from how to create your account and make your first PKR deposit to placing bets on Cricket and PSL matches. If you cannot find what you are looking for here, our support team is always ready to help.
Account Questions
Registration, login, verification, and profile management
Creating an account is straightforward. Visit the
Register page, fill in your name, email address, and a strong password. Verify your email or mobile number when prompted, and your account is ready. The whole process takes under three minutes. You must be 18 or above to register.
Go to the
Login page and click "Forgot Password." Enter the email address linked to your account and check your inbox for a reset link. If the email does not arrive within a few minutes, check your spam folder. Make sure you create a new password that you have not used on any other site.
No. Each player is permitted one account only. Duplicate accounts may be suspended and any associated balances forfeited. If you believe a duplicate was created accidentally, contact our support team immediately to resolve it.
Log in to your account, go to the Profile or Settings section, and edit your personal information there. Keeping your phone number and email up to date ensures smooth account recovery and timely notifications for live match betting and withdrawal confirmations.
Deposits & Payments
PKR deposits, JazzCash, Easypaisa, Raast, and bank cards
1xCasino supports all major Pakistani payment options: JazzCash, Easypaisa, Raast instant transfers, Bank Transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR, so there are no hidden conversion fees.
Deposits via JazzCash, Easypaisa, and Raast are typically credited instantly or within a few minutes. Bank Transfer deposits may take up to a few hours depending on your bank's processing times. Card payments are usually instant. If your deposit has not appeared after 30 minutes, contact support with your transaction reference number.
Minimum deposit amounts vary by payment method but are kept low so that players across Pakistan — whether in big cities or smaller towns — can get started without a large upfront commitment. Check the cashier section inside your account for the latest minimum and maximum limits per method.
Withdrawals
How to cash out your PKR winnings
Log in to your account and navigate to the
Withdrawal section. Select JazzCash or Easypaisa as your preferred method, enter the amount you wish to withdraw, confirm your registered mobile number, and submit the request. Most PKR withdrawals are processed quickly and land in your wallet within minutes to a few hours.
Withdrawals may
be delayed if your account verification is incomplete, if a bonus wagering requirement has not been met, or if the request was submitted during a high-volume period. Make sure your profile details match the name on your JazzCash or Easypaisa wallet. If the delay exceeds 24 hours, reach out to support with your withdrawal reference number.
Yes, each withdrawal method has its own minimum and maximum limits in PKR. These are displayed in the cashier section of your account before you submit a request. VIP members typically enjoy higher withdrawal limits and faster processing times. Visit the
Withdrawal page for full details.
Sports Betting
Cricket, PSL, T20, Football, and Esports
Absolutely. PSL is one of the most popular betting markets on 1xCasino. You can place bets on match winners, top run scorers, wicket takers, total sixes, and many other markets — both before the match and in real time as the game unfolds. T20 internationals, bilateral series, and other cricket tournaments are also available. Visit the
Sports section to see all live and upcoming matches.
Live betting — also called in-play betting — lets you place wagers on a match while it is already in progress. Odds update ball by ball or minute by minute based on what is happening on the field. It adds a real thrill to watching Cricket or Football, and you can react to the action as it happens. Simply go to the
Sports page, filter by "Live," and pick your market.
Yes. Alongside Cricket and PSL, 1xCasino covers a wide range of Football leagues and international fixtures. Esports fans can bet on popular titles like CS2, Dota 2, and Valorant. New sports and markets are added regularly, so keep an eye on the Sports lobby for the latest offerings.
Casino & Slots
Games, live tables, RTP, and bonuses
1xCasino offers hundreds of games across multiple categories: video slots, classic slots, jackpot slots, table games (blackjack, baccarat, roulette), and live dealer games with real croupiers streaming in real time. You can browse by category, provider, or popularity from the
Casino and
Slots pages.
RTP stands for Return to Player — it is the percentage of total bets a slot is designed to pay back over time. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over millions of spins. Higher RTP slots generally give you better long-term value. You can find the RTP for each game in its information or paytable section.
New members receive a welcome bonus upon completing registration and making their first deposit. Free spin offers are awarded periodically to existing members and are visible in the Promotions section of your account dashboard after login. Always read the bonus terms to understand wagering requirements before you start playing.
Yes. The
Live Casino runs around the clock with real dealers on tables for baccarat, roulette, blackjack, and game-show style titles. Whether you are playing late at night in Karachi or early in the morning in Islamabad, there is always a table open and ready.
App & Platform
Mobile app, browser play, and device compatibility
Yes. You can download the 1xCasino app for both Android and iOS from the
Download page. The app gives you push notifications for live match updates, bonus alerts, and withdrawal confirmations. It is optimised for smaller screens and Pakistani mobile connections, so the experience is fast even on standard data.
Absolutely. The full 1xCasino platform is accessible via any modern desktop or laptop browser without downloading anything. Visit the
Platform page for a full overview of supported devices and features. Chrome, Firefox, Safari, and Edge all work well.
Security & Account Safety
Keeping your account and funds safe
All data transmitted between your device and 1xCasino is encrypted using industry-standard SSL technology. Financial transactions go through secure payment gateways. We never store full card details on our servers. Two-factor authentication (2FA) is available and recommended for all accounts — activate it from your account security settings.
Change your password immediately from the account settings page. If you cannot log in, use the Forgot Password option on the
Login page. Contact our support team right away — provide as much detail as possible so the team can investigate and secure your account promptly.
Responsible Gaming
Playing safely and within your means
1xCasino gives every player the ability to set daily, weekly, or monthly deposit limits as well as session time reminders. These tools are available in the Responsible Gaming section of your account settings. We encourage all players to decide on a budget before they start and stick to it. Visit our
Responsible Gaming page to learn more about these tools.
Yes. If you feel you need a break from gaming, you can use the cool-off or self-exclusion options in your account settings. A cool-off period temporarily restricts access for a set number of days, while self-exclusion closes your account for a longer period. Gaming is for adults (18+) only and should always stay within your personal budget and time limits.
Still have a question that is not covered here? Browse all sections above or reach out to our support team — details are in the footer. We are available around the clock to help Pakistani players with any query.